In the past year, I have gone through three CROC irons. Thankfully, Overstock is a great company and replaced the last one I had which broke after one month's use. Unfortunately, that replacement only lasted three months and is unable to be fully refunded. I called Turbo Ion Inc., which is the company that produces the CROC. I spoke with a very snobby women who told me that because I purchased my products on Amazon and Overstock (sites that I trust to get me the product at a better price), that she could not help or talk to me about my iron. She also told me that these sites tend to sell knock-off irons, which to me is a load of crap since these are two trusted brand named companies. Great customer service, huh?
|What they failed to say is, "If you don't buy it directly from us, then we don't care what you have to say!"|
After this eye-opening conversation, I sent a message to the owner of the salon, who is a friend of mine, asking him about the CROC. This was his response:
"The crocs are a CROC of shit. I think every one we ever sold came back to the salon. The plates would fall out or the cords would break. Total waste of money. And cost us a lot in returns."
This should mean something to Turbo Ion since this isn't some rinky dink salon, but rather a top salon in the coutry who prides themselves on their top styling products and extremely talented stylists.
I laughed when I went onto Turbo Ion's website and see in large font at the top of their page, "The 'CROC' brand has fast become the 'buzz word' for tools in the professional tool industry with a customer loyalty that is second to none!" Newsflash: in order to have customer loyalty, you have to not only make a product that lives up to the name, but you also have to pride yourself on customer service and take care of those products, no matter where they were purchased, when they do not function to the ability as promised. After all, it is YOUR name on the product, so it shouldn't matter where it was purchased.
|I wonder how time is saved when the product constantly breaks...|
***After sending my blog post to TurboIon's Customer Service e-mail address (since they are the ONLY company not on social media), this was there completely unprofessional response:
You can write what you want, as our products are FOR PROFESSIONAL USE ONLY. However, as stated on our website on http://www.turboion.com/
policy2.html#015, Croc TurboIon does NOT honor any warranty/sale from www.sleekhair.com, www.ebay.com, www.amazon.com or www.overstock.com, as these websites are selling refurbished irons and are not an authorized or legitimate sale.
It is not our duty to ensure all customers do their homework on who is selling authorized products prior to purchasing our products. You should have called prior to purchasing from Overstock.com, since we would have told you they are an unathorized seller and sell KNOCK-OFF and/or refurbished products.
Perhaps next time before you go on a heated rant and demean companies, you should have tried to negotiate something.
Have a nice day!
Turbo Ion, Inc.6800 8th Street
Buena Park, CA 90620