Tuesday, January 17, 2012

Fainting Goats - the ultimate farm animal

I know nothing about farms or farm animals, but I do know that if I lived on a farm a fainting goat would be a necessity.

I was introduced to this fascinating creature a few years ago by a friend. Since then, it's been an ongoing joke about this animal. I mean, whoever created a genetically defective goat that faints when they are startled is a pure genius (or maybe they were high). When someone creeps up behind me and screams "BOO" I jump and then laugh. But man, could you imagine the fun you could have if you could scare an animal and have it freeze and fall over in paralysis? Cruel? Maybe. Fun? COMPLETELY!

What brought on this random blog post? Well, my friend is thinking about buying a goat for her dad's birthday (don't worry, he lives on a farm in Virginia). She sent me an adorable photo of a black and white goat, which unfortunately doesn't faint (lame). 
Adorable, but boring non-fainting goat
When we started searching for fainting goat breeders in Virginia (yes, these exist), we realized that these goats were quite ugly. However, in my opinion, hours of entertainment trumps looks. What do you think?
Awesome fainting goat, but definitely not a looker
And because I am nice (and awesome), here is a video of fainting goats in action. Enjoy!

Definition from Wikipedia:
A fainting goat is a breed of domestic goat whose muscles freeze for roughly 10 seconds when the goat is startled. Though painless, this generally results in the animal collapsing on its side. The characteristic is caused by a hereditary genetic disorder called myotonia congenita. When startled, younger goats will stiffen and fall over. Older goats learn to spread their legs or lean against something when startled, and often they continue to run about in an awkward, stiff-legged shuffle.

Wednesday, January 11, 2012

Product Fail: Croc Flat Iron

I am what you would call a brand loyal customer. When I find something that works well, I stick with it and don't stray to other brands or sway to generic products. When a product that I am loyal to fails me, I feel like I am being cheated on. This is what happened with the ceramic flat iron that I have been using and purchasing for the past two and a half years - the Turbo Ion CROC. If this was a conversation to be had a year ago, I would still be in love with this product. However, something changed with the quality and it didn't go unnoticed by myself or the public.
Buyer Beware!
Flat irons typically last over a year. So when my first iron stopped working after the one year mark, I thought nothing of it. I went online and happily purchased a replacement. However, what I thought was the same product was more like a crappy iron disguise as a quality one.

In the past year, I have gone through three CROC irons. Thankfully, Overstock is a great company and replaced the last one I had which broke after one month's use. Unfortunately, that replacement only lasted three months and is unable to be fully refunded. I called Turbo Ion Inc., which is the company that produces the CROC. I spoke with a very snobby women who told me that because I purchased my products on Amazon and Overstock (sites that I trust to get me the product at a better price), that she could not help or talk to me about my iron. She also told me that these sites tend to sell knock-off irons, which to me is a load of crap since these are two trusted brand named companies. Great customer service, huh?

What they failed to say is, "If you don't buy it directly from us, then we don't care what you have to say!"
After my fifth and final CROC died on me yesterday morning, I decided to call my hair salon, which is where I learned about the iron in the first place. I value my salon's product choices and recommendations greatly, so when the woman who answered the phone told me that they have had the same issues that I have with their CROCs, and no longer carry it I was convinced that this product had gone to crap. She informed me was that the product used to be great over a year ago when it was being manufactured and made in the USA. However, now it is being made overseas and the quality has drastically gone downhill. 90% of the CROCs they had sold were returned with the same issues that I had - the display screen had died; the iron wouldn't turn on; the iron would beep randomly three times and then shut off for no reason; and another issue that didn't happen to me - the cord would break off from the actual iron.

After this eye-opening conversation, I sent a message to the owner of the salon, who is a friend of mine, asking him about the CROC. This was his response:

"The crocs are a CROC of shit. I think every one we ever sold came back to the salon. The plates would fall out or the cords would break. Total waste of money. And cost us a lot in returns." 

This should mean something to Turbo Ion since this isn't some rinky dink salon, but rather a top salon in the coutry who prides themselves on their top styling products and extremely talented stylists.

I laughed when I went onto Turbo Ion's website and see in large font at the top of their page, "The 'CROC' brand has fast become the 'buzz word' for tools in the professional tool industry with a customer loyalty that is second to none!" Newsflash: in order to have customer loyalty, you have to not only make a product that lives up to the name, but you also have to pride yourself on customer service and take care of those products, no matter where they were purchased, when they do not function to the ability as promised. After all, it is YOUR name on the product, so it shouldn't matter where it was purchased. 

I wonder how time is saved when the product constantly breaks...

***After sending my blog post to TurboIon's Customer Service e-mail address (since they are the ONLY company not on social media), this was there completely unprofessional response:

You can write what you want, as our products are FOR PROFESSIONAL USE ONLY. However, as stated on our website on http://www.turboion.com/policy2.html#015, Croc TurboIon does NOT honor any warranty/sale from www.sleekhair.com, www.ebay.com, www.amazon.com or www.overstock.com, as these websites are selling refurbished irons and are not an authorized or legitimate sale.

It is not our duty to ensure all customers do their homework on who is selling authorized products prior to purchasing our products. You should have called prior to purchasing from Overstock.com, since we would have told you they are an unathorized seller and sell KNOCK-OFF and/or refurbished products.

Perhaps next time before you go on a heated rant and demean companies, you should have tried to negotiate something.

Have a nice day!

Turbo Ion, Inc.6800 8th Street
Buena Park, CA 90620